Matt & Laura H's Reviews

We met Jon Heisel of Irwin Yacht Sales in February of this year while looking for a new Sea Ray sport cruiser to purchase. Jon was extremely knowledgeable about the various model types, years, and features which was very helpful when navigating the price points of various models. Rather than sell us “any boat” Jon helped us define what was important to us to find “the right boat”. We are an extremely picky buyer, and Jon expanded his search out of state so that we could find the right vessel. He communicated often and at each step of the process, and perhaps more importantly aligned us with all of the right resources and contacts between survey, mechanical, detailing, transport, financing, insurance, etc that made our purchase process as close to seamless as possible. We ran into multiple challenges during the transaction including an uncooperative seller, weather, delays outside of our control and this is where great client service really matters. Jon ended up having to make multiple trips to southern California on our behalves to ensure we were comfortable with the transaction. After we took delivery, his post-closing service has been outstanding. My wife and I are extremely busy, and travel often for work and would not have had the time or energy to pull off this transaction without Jon’s help. I am also confident he helped negotiate better pricing on this vessel than I would have otherwise negotiated myself as he knew exactly where to push and when to back off … and I negotiate for a living. You will be very happy to work with Jon and I know my wife and I look forward to staying in touch with him and working with him again for years to come. Please contact us if you have any questions about our experience. -Matt & Laura